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FAQ
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TP Series
Main board
• What is the difference between TP -5815 M/B with sound Amp and without Sound Amp?
• When I shut down the system, the system keeps running - what can I do?
• TP-5800 Series - is there a Right Click Utility avaialble for this model?
• I want to have sound on my TP-5815Pro system. What do I need?
• A TP-8015 displays 2 COM ports of the same - for example 2x COM2 in the device
manager of the system?
Panel
• When the TP-8015 resolution is over 800x600 I cannot touch the bottom of the screen?
• Does Windows 2000 support dual display for TP-5815 Pro?
• How to change the touch panel from PS2 touch to IR touch on TP - 8000
• What is the difference between TP055A2 Riser card and TP-055A3 Riser card?
• What is the difference between TP056E2 Riser card and TP-056E3 Riser card?
Others
• Why is there a connector installed into the COM1 port?
• What does it mean when I hear a long beep when I turn my system on?
• Is it possible to use a TP/KS system as A thin client so that it is possible to
use no HDD or CF card?
• When I insert the power cable from the ac adapter into Posiflexpro a few of them
power up without using the power on switch. Why is this?
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KS Series
KS-62 Series
• Main Board When I try to recover OS image from Posiflex recovery CD on KS-62XX
system using USB CD-ROM, a "Blue Screen of Death" would occur?
• Others HDD Cable
• No battery found with USB battery on KS-6215 with BIOS version KS6215 Ba?
• KS-6215N plus is using the LCD panel AU XN07. What is the difference between
LCD panel AU XG03 and AU XN07?
KS-63 Series
Main Board
• What is the difference between the memory from KS-6315 and KS-6615?
• How can I update the BIOS for KS-6315?
• Does the network I/F in the KS6315 system support PXE?
Others
• I have 2 KS-6315 with two different kinds of COM port cables - why is this?
• Can I use the recovery CD for KS-6315 Ver. 2.04.6 to install on a KS-6317?
• Is it possible to use a TP/KS system as a A thin client so that it is possible to
use no HDD of CF Card?
Storage
• I have 5pcs IDE HDD 2.5", Toshiba MK4032GAX. Is it possible to build these
into KS-6315?
KS-66 Series
Main Board
• What is the difference between the memory from KS-6315 and KS-6615?
• When I have attached a SD-400 to my KS-6615 it is sometimes not detected,
however, if I unplug and connect again, the SD-400 is now detected?
Others
• I want to wall mount my KS-6615. What do I need?
Storage
• What do I need to put the 2.5" SATA HDD into Main Unit?
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Peripherals
Cash Drawer
• Cash drawer pin assignment
• How do I fire a CR-4000?
• How can I open a cash drawer using a PP-7000?
I-Button
• How can I program an I-button so that I get a "/n" at the end of the sequence?
Installing OPOS Drivers
• Microsoft photo editor OPOS manager
• Microsoft photo editor OPOS setup
• Can I use the OPOS drivers from Posiflex for the PD and the OPOS drivers from
Epson for the printer at the same time?
• Can I use the OPOS drivers from Posiflex to control the EPSON TM88II printer?
• OPOS driver installation Guide
Keyboards
• 17 Keys programmable KB Installation Guide
• I have a USB Programmable Keyboard V1.00.10. In config, what is the Enable Typematic
feature and key-lock answer back delay, and in the MSR manager, Send LRC and
Additional CR. What are these, and how can I use them?
MSR
• I have a TP8000 with SD200 MSR - how can I get 'Jonas' to interpret correctly when a
card is swiped?
Pole Display
• How do I change the code page on pole displays by using command emulation?
• Do your printers support the ESC/PoS Language?
• PD- 2200 - Why does the data shown on my customer display not look correct?
• PD - 2500 - I've connected my Customer Display, but there doesn't seem to be any
power when connected directly to the terminal?
• PD - 2500 Why does the data shown on my Customer Display not look correct?
• PD - 300 - I've connected my Customer Display, but there doesn't seem to be any power?
• How can I display the EURO sign on a PD-302?
• I have a PD-302 and I want to display the £ sign. Instead of displaying the £ I get a Ñ?
• Is it possible to change a PD302 emulation mode to CD5220?
• PD-302 - Why does the data shown on my Customer Display not look correct?
• How do I display a £ on PD305?
• I have a PD-7200SP. Which power adaptor do I use?
• Where are the £ and the € sign located on the Pole Displays?
Main board
• What is the difference between TP -5815 M/B with sound Amp and without Sound Amp?
• When I shut down the system, the system keeps running - what can I do?
• TP-5800 Series - is there a Right Click Utility avaialble for this model?
• I want to have sound on my TP-5815Pro system. What do I need?
• A TP-8015 displays 2 COM ports of the same - for example 2x COM2 in the device
manager of the system?
Panel
• When the TP-8015 resolution is over 800x600 I cannot touch the bottom of the screen?
• Does Windows 2000 support dual display for TP-5815 Pro?
• How to change the touch panel from PS2 touch to IR touch on TP - 8000
• What is the difference between TP055A2 Riser card and TP-055A3 Riser card?
• What is the difference between TP056E2 Riser card and TP-056E3 Riser card?
Others
• Why is there a connector installed into the COM1 port?
• What does it mean when I hear a long beep when I turn my system on?
• Is it possible to use a TP/KS system as A thin client so that it is possible to
use no HDD or CF card?
• When I insert the power cable from the ac adapter into Posiflexpro a few of them
power up without using the power on switch. Why is this?
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KS Series
KS-62 Series
• Main Board When I try to recover OS image from Posiflex recovery CD on KS-62XX
system using USB CD-ROM, a "Blue Screen of Death" would occur?
• Others HDD Cable
• No battery found with USB battery on KS-6215 with BIOS version KS6215 Ba?
• KS-6215N plus is using the LCD panel AU XN07. What is the difference between
LCD panel AU XG03 and AU XN07?
KS-63 Series
Main Board
• What is the difference between the memory from KS-6315 and KS-6615?
• How can I update the BIOS for KS-6315?
• Does the network I/F in the KS6315 system support PXE?
Others
• I have 2 KS-6315 with two different kinds of COM port cables - why is this?
• Can I use the recovery CD for KS-6315 Ver. 2.04.6 to install on a KS-6317?
• Is it possible to use a TP/KS system as a A thin client so that it is possible to
use no HDD of CF Card?
Storage
• I have 5pcs IDE HDD 2.5", Toshiba MK4032GAX. Is it possible to build these
into KS-6315?
KS-66 Series
Main Board
• What is the difference between the memory from KS-6315 and KS-6615?
• When I have attached a SD-400 to my KS-6615 it is sometimes not detected,
however, if I unplug and connect again, the SD-400 is now detected?
Others
• I want to wall mount my KS-6615. What do I need?
Storage
• What do I need to put the 2.5" SATA HDD into Main Unit?
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Peripherals
Cash Drawer
• Cash drawer pin assignment
• How do I fire a CR-4000?
• How can I open a cash drawer using a PP-7000?
I-Button
• How can I program an I-button so that I get a "/n" at the end of the sequence?
Installing OPOS Drivers
• Microsoft photo editor OPOS manager
• Microsoft photo editor OPOS setup
• Can I use the OPOS drivers from Posiflex for the PD and the OPOS drivers from
Epson for the printer at the same time?
• Can I use the OPOS drivers from Posiflex to control the EPSON TM88II printer?
• OPOS driver installation Guide
Keyboards
• 17 Keys programmable KB Installation Guide
• I have a USB Programmable Keyboard V1.00.10. In config, what is the Enable Typematic
feature and key-lock answer back delay, and in the MSR manager, Send LRC and
Additional CR. What are these, and how can I use them?
MSR
• I have a TP8000 with SD200 MSR - how can I get 'Jonas' to interpret correctly when a
card is swiped?
Pole Display
• How do I change the code page on pole displays by using command emulation?
• Do your printers support the ESC/PoS Language?
• PD- 2200 - Why does the data shown on my customer display not look correct?
• PD - 2500 - I've connected my Customer Display, but there doesn't seem to be any
power when connected directly to the terminal?
• PD - 2500 Why does the data shown on my Customer Display not look correct?
• PD - 300 - I've connected my Customer Display, but there doesn't seem to be any power?
• How can I display the EURO sign on a PD-302?
• I have a PD-302 and I want to display the £ sign. Instead of displaying the £ I get a Ñ?
• Is it possible to change a PD302 emulation mode to CD5220?
• PD-302 - Why does the data shown on my Customer Display not look correct?
• How do I display a £ on PD305?
• I have a PD-7200SP. Which power adaptor do I use?
• Where are the £ and the € sign located on the Pole Displays?
Frequently Asked Questions about some of our products
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TP Series
Main board
• What is the difference between TP -5815 M/B with sound Amp and without Sound Amp?
Click here to view difference (PDF)
• When I shut down the system, the system keeps running - what can I do?
Go to Control panel and then to Power Options. See if there is a APM Tab. If so then enable.
The system must turn down.
• TP-5800 Series - is there a Right Click Utility available for this model?
The cables used for serial and parallel communication are straight through cables.
Therefore, your new cable should be Pin1 to Pin1, Pin2 to Pin2, etc.
• I want to have sound on my TP-5815Pro system. What do I need?
When you want TP-5815PRO with sound you need to have the audio and cable to install
(partno: 36305000000 Speaker (x 2) w/ Audio Cable (1 set))
• A TP-8015 displays 2 COM ports of the same - for example 2x COM2 in the device
manager of the system?
Download instructions here (PDF)
Panel
• When the TP-8015 resolution is over 800x600 I cannot touch the bottom of the screen?
First you can callibrate the touch by going to your controll panel, there you will find a icon Elo Touch screen. Double click on the icon and then you come into the ELO touch screen properties. First click on the align button and then follow the given procedure. Be sure that the resolution is then in 800x600.
If this does not work you have to be sure that you installed the correct drivers for the Infra red touch.
Insert the product information cd in you cd-rom.
then go to X:\DRIVERS\TP8000\TOUCH\RS232\RSTC_W2KXP (where x:\ is you're cd-rom drive)
and then double click ELOSETUP.EXE. then follow the on screen procedure.
1. Be sure you select install Serial touchscreen drivers and then click next.
2. Click Yes for licence agreement.
3. Clicking next for com port choose.
4. select com5 and then next.
5. Again click next.
6. The correct software is going to be installed.
7. Ten restart the system.
8. Ater restart calibrate the touch as written above.
• Does Windows 2000 support dual display for TP-5815 Pro?
Windows 2000 itself does not support dual display (extended display). So unless the VGA driver supports it, it will not work. For sure is that Windows 2000 VGA driver for TP5800 series and TP8000 series does not support dual display
• How to change the touch panel from PS2 touch to IR touch on TP - 8000
TP-8000 PS2 to TP-8000 IR
To change the Touch panel from PS2 touch to IR touch, the TP8000 mainboard's JP3 need set to 1-2, 3-4 short. JP2 1-2, 3-4 open. Otherwise, the PS2 mouse will not work.
TP-8000 IR to TP-8000 PS2
To change the Touch panel from IR touch to PS2 touch, the TP8000 mainboard's JP3 need set to 1-2, 3-4 Open. And JP2 1-2, 3-4 short. Otherwise, the PS2 mouse will not work.
• What is the difference between TP055A2 Riser card and TP-055A3 Riser card?
The difference between these are TP-055A2 riser card is for ELO and Fujitsu touch, and TP-055A3 is for ELO and OEM touch.
• What is the difference between TP056E2 Riser card and TP-056E3 Riser card?
The difference between these are TP-056E2 riser card is for ELO and Fujitsu touch, and TP-056E3 is for ELO and OEM touch.
Others
• Why is there a connector installed into the COM1 port?
This is actually a loop back connector. POSIFLEX uses a pass-through technology that allows for the use of multiple devices from the COM1 port. Although POSIFLEX recommends leaving this device in place, removal will not harm your machine. Connection of any other serial device will take the place of the loop back connector when attached.
• What does it mean when I hear a long beep when I turn my system on?
This sound usually refers to memory not sitting properly or bad memory. Try reseating the memory that is in the unit. You can also try new memory.
• Is it possible to use a TP/KS system as A thin client so that it is possible to
use no HDD or CF card?
Yes, In the BIOS you can set the first boot device to LAN.
Go into BIOS then advanced BIOS Features --> fist boot device set to LAN. When you start up the system you see message: Realtek RTL8139(X)/8130/810X Boot Agent Press shift F10 to configure.
When you click shift F10 you will come into the configuration menu for network card and here you can enable and disable the PXE.
Only thing required on the terminal side is to enable PXE as you have been doing, and make a note of the LAN MAC address of the terminal (required for the server side setup). The rest of the setup lays in the server side
• When I insert the power cable from the ac adapter into Posiflexpro a few of them
power up without using the power on switch. Why is this?
Because in some of our systems, there is a power management feature in BIOS called "Power On After AC loss" or something like that.
What that feature does is that when enabled, if there is an abnormal lost of power, or if the system was shut-off without proper shutdown procedure. For example, power adaptor got pulled off while the system is still on. When the power adaptor is connected again, system will be powered on automatically without touching the power button
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KS Series
KS-62 Series
• Main Board When I try to recover OS image from Posiflex recovery CD on KS-62XX
system using USB CD-ROM, a "Blue Screen of Death" would occur?
Try go to BIOS by hitting "Del" key during initial booting process --> select "Integrated
Peripheral" --> VIA OnChip PCI Device --> OnChip EHCI Controller --> select
"disabled". Recovery process should now proceed without problem. Please enable USB
2.0 again after OS recovery.
• Others HDD Cable - Click here for more information
• No battery found with USB battery on KS-6215 with BIOS version KS6215 Ba?
Short pin 2 & 3 on JP13. With the Jumper set, UPS battery should be detected without
problem.
• KS-6215N plus is using the LCD panel AU XN07. What is the difference between
LCD panel AU XG03 and AU XN07?
AU XG03 supports 18 bit color depth, but AU XN07 supports 24 bit color depth,
therefore the signal for those two panels is different. BIOS modification is required
when using AU XN07 LCD Panel.
For KS-6215 PLUS does this mean:
AUXG03 LCD Panel requires REV .D BIOS.
AU XN07 LCD Panel requires REV .I or later BIOS
(Use with KS6215Plusxx-XN / KS6215Plusxx-xx-XN M/B)
KS-63 Series
Main Board
• What is the difference between the memory from KS-6315 and KS-6615?
KS-6315 uses DDR type SO-DIMM
KS-6615 uses DDRII type SO-DIMM
• How can I update the BIOS for KS-6315?
To update the BIOS, please copy the flash update utility and the
BIOS (flash824.exe and KS631X_B.bin) to any bootable media (to
DOS). --> Boot into DOS -->
in C:\, enter "flash824 ks631x_b.bin" --> follow the on screen
instruction to complete the BIOS update. --> When the system
restart, hit "Del" to enter BIOS menu, and choose "Load Optimized
Default" --> Save and exit -->Done.
So if you need to install the new version for recovery CD, please do
the update BIOS (BIOS Rev B) at first.
(If your KS System has the first BIOS version ( BIOS Rev.A ), you will
need to do it)
• Does the network I/F in the KS6315 system support PXE?
In the BIOS you can set the first boot device to LAN.
Go into BIOS then advanced BIOS Features --> fist boot device set to
LAN.
When you start up the system you see message: Realtek
RTL8139(X)/8130/810X Boot Agent Press shift F10 to configere.
When you click shift F10 you will come into the configuration menu for
network card and here you can enable and disable the PXE.
Others
• I have 2 KS-6315 with two different kinds of COM port cables - why is this?
The cable # 21863233801 (black) is cable which meet IEEE Pin assignment
you can use this cable with KS-6315G version and after
The cable # 21863033800 (cream) is old version , for KS-6315E and before version
,so you can't use this cable with KS-6315G version and after.
• Can I use the recovery CD for KS-6315 Ver. 2.04.6 to install on a KS-6317?
Yes this is possible, the KS6315 & KS6317 share the same VGA
driver, but they need to install the VGA driver individual by
oneself. Use the safe mode to login to Windows XP, remove the
VGA driver and then restart the system. After login to the
Windows XP, please re-install the VGA driver again
• Is it possible to use a TP/KS system as a A thin client so that it is possible to
use no HDD of CF Card?
Yes, In the BIOS you can set the first boot device to LAN.
Go into BIOS then advanced BIOS Features --> fist boot device
set to LAN. When you start up the system you see message: Realtek
RTL8139(X)/8130/810X Boot Agent Press shift F10 to configere.
When you click shift F10 you will come into the configuration
menu for network card and here you can enable and disable the
PXE. Only thing required on the terminal side is to enable PXE as you
have been doing, and make a note of the LAN MAC address of the
terminal (required for the server side setup). The rest of the setup
lays in the server side
Storage
• I have 5pcs IDE HDD 2.5", Toshiba MK4032GAX. Is it possible to build these
into KS-6315?
Click here for more information (PDF)
KS-66 Series
Main Board
• What is the difference between the memory from KS-6315 and KS-6615?
KS-6315 uses DDR type SO-DIMM
KS-6615 uses DDRII type SO-DIMM
• When I have attached a SD-400 to my KS-6615 it is sometimes not detected,
however, if I unplug and connect again, the SD-400 is now detected?
In order to solve this problem you must update the BIOS from the
system to D version.
Download the KS6615_BIOS_D.zip and extract it. Read the attached
manual for information how to update.
Others
• I want to wall mount my KS-6615. What do I need?
WB-6000V-B when the HDD is in the Main unit.
WB-6300 If you want to install the HDD in the wall mount kit
WB-6800 If you want to install the HDD in the wall mount kit + Power adaptor + RB-
2000
Storage
• What do I need to put the 2.5" SATA HDD into Main Unit?
There is a spare parts kit # 36565001000 Cable set for 2.5" HDD kit in main unit
21861061113-- SATA HDD cable
21863061801-- 2.5" SATA HDD power cable
10661030083-- Pan head screw M3-8L w/SW+PW
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Peripherals
Cash Drawer
• Cash drawer pin assignment
Click Here for more information (PDF)
• How do I fire a CR-4000?
The CR-Port is a subdevice of COM1
to test a Cashdrawer on the TP CR-Port you have to:
1) Be sure to connect the CCBLA-170 to COM-1
2) Set up the Parameters for COM1 under DOS or a DOS-Box under Windows as
follows: 9600 Baud, No Parity, 8 Data Bits, 1 Stop Bits
mode com1:96,n,8,1
3) If the Cash Drawer is wired for the first CR-Port you send use the ^G-code ('07'
hexadecimal / '07' decimal / 'BEL' ASCII) or if it is
wired for the second CR-Port you must use the ^W-Code ('17' hexadecimal / '23'
decimal / 'ETB' ASCII) to open the Cash Drawer.
4) Send the Code you need to Com1 and the Cash Drawer shoul open.
5) The easiest way to test it is to create a Text File which you can send to the Com1-
Port for testing.
6) To create a testfile called for example TEST.TXT to open a Cashdrawer on the first
CR-Port:
copy con test.txt
press the STRG-Key and the G-Key simulaniously so that you can see the ^G on the
screen after releasing both keys
press the F6-key to close the file
8) Copy this file to Com1 and the Cashdrawer should open
copy test.txt com1
• How can I open a cash drawer using a PP-7000?
Click Here for more information (PDF)
I-Button
• How can I program an I-button so that I get a "/n" at the end of the sequence?
We cannot program the characters"/" "n"into iButton. However, we can use setup
program to setup "CR" in delimiter option. Since "CR" and "/n" means the same
thing, which means jump to next line. So this should work for the customer.
1. To do the setup, in Windows XP Pro, run "Hyperterminal", which is located in
"Start"--> "All Programs" --> "Accessories" --> "Communication".
2. Now follow the directions in the configuration guide I sent you yesterday to do the
initial setup, and then call up the iButton configuration menu.
3. You should now see a list of option you can do. Select "3....Delimiter [Special
symbol selection]".
4. You should now be presented with 4 options, select "1....CR".
Installing OPOS Drivers
• Microsoft photo editor OPOS manager
Click Here for more information (PDF)
• Microsoft photo editor OPOS setup
Click Here for more information (PDF)
• Can I use the OPOS drivers from Posiflex for the PD and the OPOS drivers from
Epson for the printer at the same time?
Yes, but just select the correct device type when you install the Posiflex & EPSON
OPOS driver.
• Can I use the OPOS drivers from Posiflex to control the EPSON TM88II printer?
No, Posiflex OPOS driver can't control EPSON TM88II printer.
• OPOS driver installation Guide
Click Here for more information (PDF)
Keyboards
• 17 Keys programmable KB Installation Guide
Click Here for more information (PDF)
• I have a USB Programmable Keyboard V1.00.10. In config, what is the Enable Typematic
feature and key-lock answer back delay, and in the MSR manager, Send LRC and
Additional CR. What are these, and how can I use them?
Enable Typematic allows a single key to be repeat automatically while that key is been
pressed down. LRC is actually a checksum functionality.
Additional CR will send an additional carriage return (send extra Enter)
MSR
• I have a TP8000 with SD200 MSR - how can I get 'Jonas' to interpret correctly when a
card is swiped?
Click Here for more information (PDF)
Pole Display
• How do I change the code page on pole displays by using command emulation?
For Epson Emulation Mode:
Command Code = <1B><74><0n> where n is the code page number in Hex
Use Debug mode under DOS. PD is connecting to COM1.
In DOS prompt:
mode com1:9600,n,8,1 <enter>
debug <enter>
o 3F8 1B <enter>
o 3F8 74 <enter>
o 3F8 13 <enter>
q <enter>
Now to display Euro sign, enter
debug <enter>
o 3F8 d5 <enter>
q <enter>
For Noritake Emulation Mode:
Command code = <1E><0P>
Refer to Epson mode above on how to use the debug mode.
copy con > euro.txt <Enter>
^[t^S^Z
You can get above combination by
(1) holding down <Alt>, while pressing '2' and '7'
(2) release <Alt>, then press 't'
(3) holding down <Alt>, while pressing '1' and '9'
(4) press "F6" key to exit
Now to display the Euro sign, first initialize the COM port, and then output the text file to
the port.
For example,
mode com1:9600,n,8,1 <Enter>
type euro.txt > com1 <Enter>
• Do your printers support the ESC/PoS Language?
Yes, both our printer and PD support ESC/PoS. However, for PD, jumper needs to be set
for EPSON mode
• PD- 2200 - Why does the data shown on my customer display not look correct?
Click Here for more information (PDF)
• PD - 2500 - I've connected my Customer Display, but there doesn't seem to be any
power when connected directly to the terminal?
To power your customer display from the terminal, you must first change a jumper on
the terminal to enable power to the port that your display is connected. Please refer to
the installation guide located in the Documentation -> PD-2500 section of our
website.
• PD - 2500 Why does the data shown on my Customer Display not look correct?
The PD-2500 is always set to 9600 baud. First verify which display emulation you
software application supports. Check the User's Manual to verify that the DIP
Switches are set accordingly.
If OPOS is to be used, set the DIP Switches to EPSON emulation. Failure to do so
will result in characters being displayed incorrectly.
• PD - 300 - I've connected my Customer Display, but there doesn't seem to be any power?
To power your customer display from the terminal, you must first change a jumper on
the terminal to enable power to the port that your display is connected. Please refer to
the installation guide located in the Documentation PD-302 section of our website.
• How can I display the EURO sign on a PD-302?
For PD30X to display Euro sign, following commands (same as
PD2XXX) are required:
1. Select Code Page 19 Command : <1B>h <74>h <13>h
2. Display Euro Sign : <D5>h
3. Select Default Code Page 0 Command : <1B>h <74>h <0>h
(This is optional, which can be skipped)
• I have a PD-302 and I want to display the £ sign. Instead of displaying the £ I get a Ñ?
ALT 157 --> ¥ --> displays £
ALT 156 --> £ --> displays ú
• Is it possible to change a PD302 emulation mode to CD5220?
No, PD302 only supports Epson mode and our own PST mode.
CD5220 mode is obviously very different from Epson mode, and is different from our PST
mode as well. Therefore it is not supported
• PD-302 - Why does the data shown on my Customer Display not look correct?
The PD-302 is always set to 9600 baud. Verify that your software supports either
EPSON emulation or OPOS. If OPOS is needed, please download the OPOS Manager
from our Drivers Section.
• How do I display a £ on PD305?
Send the PD-305 the character Ñ
(165 decimal or A5 hexadecimal).
If you send the PD-305 this charcter, it will show the £.
• I have a PD-7200SP. Which power adaptor do I use?
You can use a standard 12V power adaptor for PD/CR on PD7200
• Where are the £ and the € sign located on the Pole Displays?
The code page to use is Page 19 (PC858). Pound sign is located at "9C", and Euro sign
is located at "D5"
Main board
• What is the difference between TP -5815 M/B with sound Amp and without Sound Amp?
Click here to view difference (PDF)
• When I shut down the system, the system keeps running - what can I do?
Go to Control panel and then to Power Options. See if there is a APM Tab. If so then enable.
The system must turn down.
• TP-5800 Series - is there a Right Click Utility available for this model?
The cables used for serial and parallel communication are straight through cables.
Therefore, your new cable should be Pin1 to Pin1, Pin2 to Pin2, etc.
• I want to have sound on my TP-5815Pro system. What do I need?
When you want TP-5815PRO with sound you need to have the audio and cable to install
(partno: 36305000000 Speaker (x 2) w/ Audio Cable (1 set))
• A TP-8015 displays 2 COM ports of the same - for example 2x COM2 in the device
manager of the system?
Download instructions here (PDF)
Panel
• When the TP-8015 resolution is over 800x600 I cannot touch the bottom of the screen?
First you can callibrate the touch by going to your controll panel, there you will find a icon Elo Touch screen. Double click on the icon and then you come into the ELO touch screen properties. First click on the align button and then follow the given procedure. Be sure that the resolution is then in 800x600.
If this does not work you have to be sure that you installed the correct drivers for the Infra red touch.
Insert the product information cd in you cd-rom.
then go to X:\DRIVERS\TP8000\TOUCH\RS232\RSTC_W2KXP (where x:\ is you're cd-rom drive)
and then double click ELOSETUP.EXE. then follow the on screen procedure.
1. Be sure you select install Serial touchscreen drivers and then click next.
2. Click Yes for licence agreement.
3. Clicking next for com port choose.
4. select com5 and then next.
5. Again click next.
6. The correct software is going to be installed.
7. Ten restart the system.
8. Ater restart calibrate the touch as written above.
• Does Windows 2000 support dual display for TP-5815 Pro?
Windows 2000 itself does not support dual display (extended display). So unless the VGA driver supports it, it will not work. For sure is that Windows 2000 VGA driver for TP5800 series and TP8000 series does not support dual display
• How to change the touch panel from PS2 touch to IR touch on TP - 8000
TP-8000 PS2 to TP-8000 IR
To change the Touch panel from PS2 touch to IR touch, the TP8000 mainboard's JP3 need set to 1-2, 3-4 short. JP2 1-2, 3-4 open. Otherwise, the PS2 mouse will not work.
TP-8000 IR to TP-8000 PS2
To change the Touch panel from IR touch to PS2 touch, the TP8000 mainboard's JP3 need set to 1-2, 3-4 Open. And JP2 1-2, 3-4 short. Otherwise, the PS2 mouse will not work.
• What is the difference between TP055A2 Riser card and TP-055A3 Riser card?
The difference between these are TP-055A2 riser card is for ELO and Fujitsu touch, and TP-055A3 is for ELO and OEM touch.
• What is the difference between TP056E2 Riser card and TP-056E3 Riser card?
The difference between these are TP-056E2 riser card is for ELO and Fujitsu touch, and TP-056E3 is for ELO and OEM touch.
Others
• Why is there a connector installed into the COM1 port?
This is actually a loop back connector. POSIFLEX uses a pass-through technology that allows for the use of multiple devices from the COM1 port. Although POSIFLEX recommends leaving this device in place, removal will not harm your machine. Connection of any other serial device will take the place of the loop back connector when attached.
• What does it mean when I hear a long beep when I turn my system on?
This sound usually refers to memory not sitting properly or bad memory. Try reseating the memory that is in the unit. You can also try new memory.
• Is it possible to use a TP/KS system as A thin client so that it is possible to
use no HDD or CF card?
Yes, In the BIOS you can set the first boot device to LAN.
Go into BIOS then advanced BIOS Features --> fist boot device set to LAN. When you start up the system you see message: Realtek RTL8139(X)/8130/810X Boot Agent Press shift F10 to configure.
When you click shift F10 you will come into the configuration menu for network card and here you can enable and disable the PXE.
Only thing required on the terminal side is to enable PXE as you have been doing, and make a note of the LAN MAC address of the terminal (required for the server side setup). The rest of the setup lays in the server side
• When I insert the power cable from the ac adapter into Posiflexpro a few of them
power up without using the power on switch. Why is this?
Because in some of our systems, there is a power management feature in BIOS called "Power On After AC loss" or something like that.
What that feature does is that when enabled, if there is an abnormal lost of power, or if the system was shut-off without proper shutdown procedure. For example, power adaptor got pulled off while the system is still on. When the power adaptor is connected again, system will be powered on automatically without touching the power button
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KS Series
KS-62 Series
• Main Board When I try to recover OS image from Posiflex recovery CD on KS-62XX
system using USB CD-ROM, a "Blue Screen of Death" would occur?
Try go to BIOS by hitting "Del" key during initial booting process --> select "Integrated
Peripheral" --> VIA OnChip PCI Device --> OnChip EHCI Controller --> select
"disabled". Recovery process should now proceed without problem. Please enable USB
2.0 again after OS recovery.
• Others HDD Cable - Click here for more information
• No battery found with USB battery on KS-6215 with BIOS version KS6215 Ba?
Short pin 2 & 3 on JP13. With the Jumper set, UPS battery should be detected without
problem.
• KS-6215N plus is using the LCD panel AU XN07. What is the difference between
LCD panel AU XG03 and AU XN07?
AU XG03 supports 18 bit color depth, but AU XN07 supports 24 bit color depth,
therefore the signal for those two panels is different. BIOS modification is required
when using AU XN07 LCD Panel.
For KS-6215 PLUS does this mean:
AUXG03 LCD Panel requires REV .D BIOS.
AU XN07 LCD Panel requires REV .I or later BIOS
(Use with KS6215Plusxx-XN / KS6215Plusxx-xx-XN M/B)
KS-63 Series
Main Board
• What is the difference between the memory from KS-6315 and KS-6615?
KS-6315 uses DDR type SO-DIMM
KS-6615 uses DDRII type SO-DIMM
• How can I update the BIOS for KS-6315?
To update the BIOS, please copy the flash update utility and the
BIOS (flash824.exe and KS631X_B.bin) to any bootable media (to
DOS). --> Boot into DOS -->
in C:\, enter "flash824 ks631x_b.bin" --> follow the on screen
instruction to complete the BIOS update. --> When the system
restart, hit "Del" to enter BIOS menu, and choose "Load Optimized
Default" --> Save and exit -->Done.
So if you need to install the new version for recovery CD, please do
the update BIOS (BIOS Rev B) at first.
(If your KS System has the first BIOS version ( BIOS Rev.A ), you will
need to do it)
• Does the network I/F in the KS6315 system support PXE?
In the BIOS you can set the first boot device to LAN.
Go into BIOS then advanced BIOS Features --> fist boot device set to
LAN.
When you start up the system you see message: Realtek
RTL8139(X)/8130/810X Boot Agent Press shift F10 to configere.
When you click shift F10 you will come into the configuration menu for
network card and here you can enable and disable the PXE.
Others
• I have 2 KS-6315 with two different kinds of COM port cables - why is this?
The cable # 21863233801 (black) is cable which meet IEEE Pin assignment
you can use this cable with KS-6315G version and after
The cable # 21863033800 (cream) is old version , for KS-6315E and before version
,so you can't use this cable with KS-6315G version and after.
• Can I use the recovery CD for KS-6315 Ver. 2.04.6 to install on a KS-6317?
Yes this is possible, the KS6315 & KS6317 share the same VGA
driver, but they need to install the VGA driver individual by
oneself. Use the safe mode to login to Windows XP, remove the
VGA driver and then restart the system. After login to the
Windows XP, please re-install the VGA driver again
• Is it possible to use a TP/KS system as a A thin client so that it is possible to
use no HDD of CF Card?
Yes, In the BIOS you can set the first boot device to LAN.
Go into BIOS then advanced BIOS Features --> fist boot device
set to LAN. When you start up the system you see message: Realtek
RTL8139(X)/8130/810X Boot Agent Press shift F10 to configere.
When you click shift F10 you will come into the configuration
menu for network card and here you can enable and disable the
PXE. Only thing required on the terminal side is to enable PXE as you
have been doing, and make a note of the LAN MAC address of the
terminal (required for the server side setup). The rest of the setup
lays in the server side
Storage
• I have 5pcs IDE HDD 2.5", Toshiba MK4032GAX. Is it possible to build these
into KS-6315?
Click here for more information (PDF)
KS-66 Series
Main Board
• What is the difference between the memory from KS-6315 and KS-6615?
KS-6315 uses DDR type SO-DIMM
KS-6615 uses DDRII type SO-DIMM
• When I have attached a SD-400 to my KS-6615 it is sometimes not detected,
however, if I unplug and connect again, the SD-400 is now detected?
In order to solve this problem you must update the BIOS from the
system to D version.
Download the KS6615_BIOS_D.zip and extract it. Read the attached
manual for information how to update.
Others
• I want to wall mount my KS-6615. What do I need?
WB-6000V-B when the HDD is in the Main unit.
WB-6300 If you want to install the HDD in the wall mount kit
WB-6800 If you want to install the HDD in the wall mount kit + Power adaptor + RB-
2000
Storage
• What do I need to put the 2.5" SATA HDD into Main Unit?
There is a spare parts kit # 36565001000 Cable set for 2.5" HDD kit in main unit
21861061113-- SATA HDD cable
21863061801-- 2.5" SATA HDD power cable
10661030083-- Pan head screw M3-8L w/SW+PW
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Peripherals
Cash Drawer
• Cash drawer pin assignment
Click Here for more information (PDF)
• How do I fire a CR-4000?
The CR-Port is a subdevice of COM1
to test a Cashdrawer on the TP CR-Port you have to:
1) Be sure to connect the CCBLA-170 to COM-1
2) Set up the Parameters for COM1 under DOS or a DOS-Box under Windows as
follows: 9600 Baud, No Parity, 8 Data Bits, 1 Stop Bits
mode com1:96,n,8,1
3) If the Cash Drawer is wired for the first CR-Port you send use the ^G-code ('07'
hexadecimal / '07' decimal / 'BEL' ASCII) or if it is
wired for the second CR-Port you must use the ^W-Code ('17' hexadecimal / '23'
decimal / 'ETB' ASCII) to open the Cash Drawer.
4) Send the Code you need to Com1 and the Cash Drawer shoul open.
5) The easiest way to test it is to create a Text File which you can send to the Com1-
Port for testing.
6) To create a testfile called for example TEST.TXT to open a Cashdrawer on the first
CR-Port:
copy con test.txt
press the STRG-Key and the G-Key simulaniously so that you can see the ^G on the
screen after releasing both keys
press the F6-key to close the file
8) Copy this file to Com1 and the Cashdrawer should open
copy test.txt com1
• How can I open a cash drawer using a PP-7000?
Click Here for more information (PDF)
I-Button
• How can I program an I-button so that I get a "/n" at the end of the sequence?
We cannot program the characters"/" "n"into iButton. However, we can use setup
program to setup "CR" in delimiter option. Since "CR" and "/n" means the same
thing, which means jump to next line. So this should work for the customer.
1. To do the setup, in Windows XP Pro, run "Hyperterminal", which is located in
"Start"--> "All Programs" --> "Accessories" --> "Communication".
2. Now follow the directions in the configuration guide I sent you yesterday to do the
initial setup, and then call up the iButton configuration menu.
3. You should now see a list of option you can do. Select "3....Delimiter [Special
symbol selection]".
4. You should now be presented with 4 options, select "1....CR".
Installing OPOS Drivers
• Microsoft photo editor OPOS manager
Click Here for more information (PDF)
• Microsoft photo editor OPOS setup
Click Here for more information (PDF)
• Can I use the OPOS drivers from Posiflex for the PD and the OPOS drivers from
Epson for the printer at the same time?
Yes, but just select the correct device type when you install the Posiflex & EPSON
OPOS driver.
• Can I use the OPOS drivers from Posiflex to control the EPSON TM88II printer?
No, Posiflex OPOS driver can't control EPSON TM88II printer.
• OPOS driver installation Guide
Click Here for more information (PDF)
Keyboards
• 17 Keys programmable KB Installation Guide
Click Here for more information (PDF)
• I have a USB Programmable Keyboard V1.00.10. In config, what is the Enable Typematic
feature and key-lock answer back delay, and in the MSR manager, Send LRC and
Additional CR. What are these, and how can I use them?
Enable Typematic allows a single key to be repeat automatically while that key is been
pressed down. LRC is actually a checksum functionality.
Additional CR will send an additional carriage return (send extra Enter)
MSR
• I have a TP8000 with SD200 MSR - how can I get 'Jonas' to interpret correctly when a
card is swiped?
Click Here for more information (PDF)
Pole Display
• How do I change the code page on pole displays by using command emulation?
For Epson Emulation Mode:
Command Code = <1B><74><0n> where n is the code page number in Hex
Use Debug mode under DOS. PD is connecting to COM1.
In DOS prompt:
mode com1:9600,n,8,1 <enter>
debug <enter>
o 3F8 1B <enter>
o 3F8 74 <enter>
o 3F8 13 <enter>
q <enter>
Now to display Euro sign, enter
debug <enter>
o 3F8 d5 <enter>
q <enter>
For Noritake Emulation Mode:
Command code = <1E><0P>
Refer to Epson mode above on how to use the debug mode.
copy con > euro.txt <Enter>
^[t^S^Z
You can get above combination by
(1) holding down <Alt>, while pressing '2' and '7'
(2) release <Alt>, then press 't'
(3) holding down <Alt>, while pressing '1' and '9'
(4) press "F6" key to exit
Now to display the Euro sign, first initialize the COM port, and then output the text file to
the port.
For example,
mode com1:9600,n,8,1 <Enter>
type euro.txt > com1 <Enter>
• Do your printers support the ESC/PoS Language?
Yes, both our printer and PD support ESC/PoS. However, for PD, jumper needs to be set
for EPSON mode
• PD- 2200 - Why does the data shown on my customer display not look correct?
Click Here for more information (PDF)
• PD - 2500 - I've connected my Customer Display, but there doesn't seem to be any
power when connected directly to the terminal?
To power your customer display from the terminal, you must first change a jumper on
the terminal to enable power to the port that your display is connected. Please refer to
the installation guide located in the Documentation -> PD-2500 section of our
website.
• PD - 2500 Why does the data shown on my Customer Display not look correct?
The PD-2500 is always set to 9600 baud. First verify which display emulation you
software application supports. Check the User's Manual to verify that the DIP
Switches are set accordingly.
If OPOS is to be used, set the DIP Switches to EPSON emulation. Failure to do so
will result in characters being displayed incorrectly.
• PD - 300 - I've connected my Customer Display, but there doesn't seem to be any power?
To power your customer display from the terminal, you must first change a jumper on
the terminal to enable power to the port that your display is connected. Please refer to
the installation guide located in the Documentation PD-302 section of our website.
• How can I display the EURO sign on a PD-302?
For PD30X to display Euro sign, following commands (same as
PD2XXX) are required:
1. Select Code Page 19 Command : <1B>h <74>h <13>h
2. Display Euro Sign : <D5>h
3. Select Default Code Page 0 Command : <1B>h <74>h <0>h
(This is optional, which can be skipped)
• I have a PD-302 and I want to display the £ sign. Instead of displaying the £ I get a Ñ?
ALT 157 --> ¥ --> displays £
ALT 156 --> £ --> displays ú
• Is it possible to change a PD302 emulation mode to CD5220?
No, PD302 only supports Epson mode and our own PST mode.
CD5220 mode is obviously very different from Epson mode, and is different from our PST
mode as well. Therefore it is not supported
• PD-302 - Why does the data shown on my Customer Display not look correct?
The PD-302 is always set to 9600 baud. Verify that your software supports either
EPSON emulation or OPOS. If OPOS is needed, please download the OPOS Manager
from our Drivers Section.
• How do I display a £ on PD305?
Send the PD-305 the character Ñ
(165 decimal or A5 hexadecimal).
If you send the PD-305 this charcter, it will show the £.
• I have a PD-7200SP. Which power adaptor do I use?
You can use a standard 12V power adaptor for PD/CR on PD7200
• Where are the £ and the € sign located on the Pole Displays?
The code page to use is Page 19 (PC858). Pound sign is located at "9C", and Euro sign
is located at "D5"
Posiflex International Ltd. Tel.: +44(0)1204 848 848 Fax: +44 (0)1204 842 535
Copyright © 2008 Posiflex Technologies, Inc. All Rights Reserved
FAQ
